Empirical Study of Customer Satisfaction Towards Cloud Kitchen Food Delivery System Based on Block chain and Smart Contract Technologies
Main Article Content
Abstract
Such platforms for food delivery have been gaining prominence with advanced internet access and the rise of smart devices. But this fast expansion has also raised some challenges around (i) protecting sensitive data and user privacy, (ii) the negative impact of shoddy B2B discounting, and (iii) the need for strict operating practices. User financial and personal information protection stays as priority. Moreover, restaurants are under tremendous pressure to make money so they are discounting heavily, which drives so many orders that restaurants cannot keep up. As a result, these practices often sacrifice timely deliveries and diminish the quality of food. This study proposes a new food delivery framework based on Block chain and Smart Contract to face these issues. Their goal is to get rid of the commission models that intermediaries implement and reduce service delays caused by too many orders. In the Ethereum test network, the proposed protocols have been carefully implemented and tested Confirmations. The results confirm the effectiveness of the proposed system, indicating that as far as payment processes are concerned, they are conducted autonomously by the system. In addition, all participants (i.e., restaurants, delivery agents, and consumers) are required to comply with the relevant policies, and violators will be penalized accordingly.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
References
Bader, L., Burger, J. C., Matzutt, R., & Wehrle, K. (2019). Smart contract-based car insurance policies. 2018 IEEE Globecom Workshops, GC Wkshps 2018 – Proceedings. https://doi.org/10.1109/ GLOCOMW.2018.8644136.
Bartolini, N., Coletta, A., Maselli, G., & Piva, M. (2020). DRUBER: A trustable decentralized drone-based delivery system. Proceedings of the 6th ACM Workshop on Micro Aerial Vehicle Networks, Systems, and Applications, DroNet. https://doi.org/10.1145/3396864.3399706.
Baza, M., Lasla, N., Mahmoud, M., & Abdallah, M. M. (2019). (1) B-Ride: Ride Sharing with privacy-pres- ervation, trust and fair payment atop public block chain | request PDF.https://www.researchgate.net/publication/333993190_BRide_Ride_Sharing_with_Privacy-preservation_Trust_and_Fair_ Payment_atop_Public_Block chain.
Bodkhe, U., Tanwar, S., Parekh, K., Khanpara, P., Tyagi, S., Kumar, N., & Alazab, M. (2020). Block chain for Industry 4.0: A comprehensive review. IEEE Access, 8, 79764–800. https://doi.org/10.1109/ ACCESS.2020.2988579
Chen, J.-f., Wang, L., Wang, S., Wang, X., & Ren, H. (2021). An effective matching algorithm with adap- tive tie-breaking strategy for online food delivery problem. Complex & Intelligent Systems, 8(1), 107–28. https://doi.org/10.1007/S40747-021-00340-X
DeCusatis, C., Zimmermann, M., & Sager, A. (2018). Identity-based network security for commercial block chain services. 2018 IEEE 8th Annual Computing and Communication Workshop and Conference, CCWC (pp. 474–477). https://doi.org/10.1109/CCWC.2018.8301713.
Farouk, A., Alahmadi, A., Ghose, S., & Mashatan, A. (2020). Block chain platform for industrial health- care: Vision and future opportunities. Computer Communications, 154(March), 223–35. https://doi. org/10.1016/J.COMCOM.2020.02.058
Granheim, S. I., Opheim, E., Terragni, L., Torheim, L. E., & Thurston, M. (2020). Mapping the digital food environment: A scoping review protocol. BMJ Open, 10(4), e036241. https://doi.org/10. 1136/BMJOPEN-2019-036241
Hasan, H. R., Salah, K., Jayaraman, R., Ahmad, R. W., Yaqoob, I., & Omar, M. (2020). Block chain-based solution for the traceability of spare parts in manufacturing. IEEE Access, 8, 100308–22. https://doi. org/10.1109/ACCESS.2020.2998159
Hassija, V., Saxena, V., & Chamola, V. (2021). A mobile data offloading framework based on a com- bination of block chain and virtual voting. Software – Practice and Experience, 51(12), 2428–45. https://doi.org/10.1002/SPE.2786
Kohar, A., & Jakhar, S. K. (2021). A capacitated multi pickup online food delivery problem with time windows: A branch-and-cut algorithm. Annals of Operations Research, 1–22. https://doi.org/10. 1007/S10479-021-04145-6
Kosba, A., Miller, A., Shi, E., Wen, Z., & Papamanthou, C. (2016). Hawk: The block chain model of cryp- tography and privacy-preserving smart contracts. Proceedings – 2016 IEEE Symposium on Security and Privacy, SP (pp. 839–858). https://doi.org/10.1109/SP.2016.55.
Lau, T.-C., & Ng, D. (2019). (1) (PDF) online food delivery services: Making Food delivery the new normal.
https://www.researchgate.net/publication/334050513_Online_Food_Delivery_Services_ Making_ Food_Delivery_the_New_Normal.
Liao, W., Zhang, L., & Wei, Z. (2020). Multi-objective green meal delivery routing problem based on a two-stage solution strategy. Journal of Cleaner Production, 258(June), 120627. https://doi.org/10. 1016/J.JCLEPRO.2020.120627
Liu, Y. (2019). An optimization-driven dynamic vehicle routing algorithm for on-demand meal deliv- ery using drones. Computers & Operations Research, 111(November), 1–20. https://doi.org/10. 1016/J.COR.2019.05.024
Nakamoto, S. (2018). Bitcoin: A peer-to-peer electronic cash system. www.bitcoin.org.
Ngamsuriyaroj, S., Likittheerameth, T., Kahutson, A., & Pathummasut, T. (2018). Package delivery system based on block chain infrastructure. Proceeding of 2018 7th ICT International Student Project Conference, ICT-ISPC. https://doi.org/10.1109/ICT-ISPC.2018.8523944.
Niharika, N. P. (2020). A study on consumer behaviour and the impact of food delivery apps on the college students in Bangalore.
https://www.ijresm.com/Vol.3_2020/Vol3_Iss3_March20/IJRESM_ V3_I3_120.pdf.
Novo, O. (2018). Block chain meets IoT: An architecture for scalable access management in IoT. IEEE Internet of Things Journal, 5(2), 1184–95. https://doi.org/10.1109/JIOT.2018.2812239
Pranto, T. H., Noman, A. A., Mahmud, A., & Haque, A. B. (2021). Block chain and smart contract for IoT enabled smart agriculture. PeerJ Computer Science, 7(March), 1–29. https://doi.org/10.7717/PEERJ- CS.407/SUPP-1
Rani, K. S., & Vishali, S. (2021). Block chain driven IoT based Delish2Go decentralized food delivery application. Proceedings – International Conference on Artificial Intelligence and Smart Systems, ICAIS (pp. 1727–1732). https://doi.org/10.1109/ICAIS50930.2021.9395873.
Roeck, D., Sternberg, H., & Hofmann, E. (2019). Distributed ledger technology in supply chains: A transaction cost perspective. Block chain in Transport and Logistics, 58(7), 2124–41. https://doi. org/10.1080/00207543.2019.1657247
Shyamala Devi, M., Aparna Shashikant Joshi, R. S., & Bagate, R. A. (2019). Design of IoT block chain based smart agriculture for enlightening safety and security. Communications in Computer and Information Science, 985(February), 7–19. https://doi.org/10.1007/978-981-13-8300-7_2
Stanciu, A. (2017). Block chain based distributed control system for edge computing. Proceedings – 2017 21st International Conference on Control Systems and Computer, CSCS (pp. 667–671). https:// doi.org/10.1109/CSCS.2017.102.
Suhartanto, D., Ali, M. H., Tan, K. H., Sjahroeddin, F., & Kusdibyo, L. (2018). Loyalty toward online food delivery service: The role of e-service quality and food quality. Journal of Foodservice Business Research, 22(1), 81–97.
https://doi.org/10.1080/15378020.2018.1546076
Szabo, N. (1997). Formalizing and Securing relationships on public networks. First Monday, 2(9), 9. https://doi.org/10.5210/FM.V2I9.548
Tse, D., Zhang, B., Yang, Y., Cheng, C., & Mu, H. (2017). Block chain application in food supply infor- mation security. In 2017 IEEE international conference on industrial engineering and engineering management (IEEM) (pp. 1357–1361). IEEE.
Valenta, M., & Sandner, P. G. (2017). [PDF] Comparison of ethereum, hyperledger fabric and corda | semantic scholar. https://www.semanticscholar.org/paper/Comparison-of-Ethereum%2C-Hyperledger-Fabric-and-Valenta Sandner/9f4f80c8e596b70ec8e2324f44ede15c48c147b5.
Wesley, D. (2017). Is block chain the invisible answer to your business needs? https://www.forbes. com/sites/forbestechcouncil/2017/12/11/is-block chain-the-invisible-answer-to-your-business- needs/?sh=6385d1db13d0.
Wood Daniel Davis. (2014). [PDF] ethereum: A secure decentralised generalised transaction ledger | semantic scholar. https://www.semanticscholar.org/paper/ETHEREUM%3A-A-SECURE-DECENTRALISED-GENERALISED-LEDGER-Wood/
da082d8dcb56ade3c632428bfccb88ded0493214.
Worku, Z., & Legoabe, R. (2017). (1) (PDF) factors that undermine service delivery by civil engineers in South African local municipalities. https://www.researchgate.net/publication/340892769_ Factors_that_Undermine_Service_Delivery_by_Civil_Engineers_in_South_African_Local_ Municipalities.
Yang, Z., Yang, K., Lei, L., Zheng, K., & Leung, V. C. M. (2019). Block chain-based decentralized trust management in vehicular networks. IEEE Internet of Things Journal, 6(2), 1495–1505. https://doi. org/10.1109/JIOT.2018.2836144
Yeo, V. C. S., Goh, S. K., & Rezaei, S. (2017). Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services. Journal of Retailing and Consumer Services, 35(March), 150–62.
https://doi.org/10.1016/J.JRETCONSER.2016.12.013
Yewale, A. J. (2018). Study of block chain-as-a-service systems with a case study of hyperledger fabric implementation on kubernetes. UNLV Theses, Dissertations, Professional Papers, and Capstones, August, 8–9. https://doi.org/10.34917/14139923.
Zhao, S., & O’Mahony, D. (2018). BMCprotector: A block chain and smart contract-based application for music copyright protection. ACM International Conference Proceeding Series, December, 1–5. https://doi.org/10.1145/3301403.3301404